CANTON SARAJEVO EMERGENCY MEDICAL AID STAYS AHEAD WITH LEADING EDGE MOTOTRBO™ DIGITAL COMMUNICATION
CASE STUDY
ALWAYS AVAILABLE COMMUNICATION IN EMERGENCIES
MORE EFFECTIVE RESPONSE AND BETTER TRANSPARENCY WITH MOTOTRBO™ DIGITAL IP SITE CONNECT
INSTITUTE FOR EMERGENCY MEDICAL AID OF SARAJEVO CANTON
Public institution Institute for Emergency Medical Aid of Sarajevo Canton provides health services in the field of primary and specialist-consultative health care and cooperates with all health care institutions in the Sarajevo Canton. As part of its activities, at eight points in the Sarajevo Canton, it performs timely and professional services in the field of pre-hospital emergency medicine, especially at night and in the field, all with the aim of saving the lives of injured persons.
Institute for Emergency Medical Aid of Sarajevo Canton is the only pre-hospital institution in the Sarajevo Canton that works around the clock, and on weekends and holidays the volume of work increases by 50%. The organization of work and the activity it deals with, make that this public institution should be a well-tuned structure, with all the accompanying segments, organized in a way to serve that and such a structure in the best and most efficient way.
An indispensable segment of the emergency medical officers’ activities is timely and quality communication. The company MIBO Komunikacije d.o.o. Sarajevo, a radio communication specialist, has successfully implemented a digital IP Site Connect radio system, thus improving communication among employees, contributing to their mobility and improving staff efficiency in emergency situations.
CUSTOMER PROFILE
Organization: Institute for Emergency Medical Aid of Sarajevo Canton
Industry: Healthcare
Location: Sarajevo, Bosnia and Herzegovina
Partner: MIBO Komunikacije Ltd
Motorola Solutions Products:
– DR3000 / SLR5500 repeater
– DM4000 & DP4000 series Fixed / Mobile / Portable Two-Way Radios
– IP Site Connect
-TRBOnet Enterprise
“We must communicate no matter what. Radio communication is the key – and MOTOTRBO™ is the resource with which we know exactly where our mobile teams are and what is happening.”
Igor Dunkić, Engineer for information and communication systems
CHALLENGE
The availability of our staff throughout the Sarajevo Canton was a major challenge, for nine municipalities with a total area of 1.274 km2 with 434.000 inhabitants. During the week, we average more than 500 medical interventions, of which half are on the field and other half is transportation of dialysis patients. The basic principles which we cherish are reliability and speed. Our outdated analogue two-way radio system was not suitable for the inevitable rise in numbers of the emergency situations in the population, which imposes the problem of adequate and functional organization of the emergency medicine system to save lives and prevent disability. Such a challenge demanded new solution which would be able to provide a reliable network at any moment, to reduce our response time and if phones and Internet connections go down, our new MOTOTRBO™ digital radios will not.
SOLUTION
Digital radio systems deliver an impressive array of capabilities – such as greater capacity and coverage, clear voice even in noisy environments and long-lasting battery life. MOTOTRBO™ provides much clearer audio quality comparing with analog radios, especially in fringe coverage areas. MOTOTRBO™ digital radio system with IP Site connects in total of four digital radio repeaters (DR3000 / SLR5500) for complete coverage of Canton Sarajevo. Neocom TRBOnet Enterprise dispatch center application is a part of the radio system which provides overview and tracking of all vehicles on sites. With a push of the button, dispatcher sends valuable and clear information to response teams. Seconds saved with digital radio network can save somebody’s life. The automatic site-roaming feature eliminates the need for drivers to physically change channels as they rush towards person in distress. With MOTOTRBO™ digital system and IP Site Connect, communications gap has been closed in Canton Sarajevo and efficiency has been increased, together with a centralized dispatch for faster response and higher security of the personnel.
BENEFITS
IP Site Connect ensures extended coverage, double capacity, and reliable voice communications for ER in Canton Sarajevo. Dependency on GSM communication has been reduced, IP Site Connect radio network provides clear and crisp communication for all system users. Mobile teams let the dispatcher know via the MOTOTRBO radio as soon as they are done with the intervention and that they are ready for awaiting task. Noise cancellation on MOTOTRBO™ digital radios is an invaluable feature for all users. MOTOTRBO™ radios monitor background noise and adjust the speaker volume automatically, so personnel can understand each other clearly. Track of mobile teams through dispatch applications enables the dispatcher to know what response team is the closest to the address where incident have happened.
KEY BENEFITS
- Extended coverage for area of Canton Sarajevo
- More effective response in emergency situations
- Independence from public communication networks (private network)
- Noise cancellation for clear and crisp voice communication
- GPS tracking services for mobile teams, makes the job easier for dispatchers
- Talk time extended, digital systems use batteries more efficiently
- Voice and log recording to review incident response for constant operation improvement
- Automatic site roaming